Sia Abrasives (GB) Ltd. Awarded Prestigious Customer First Accreditation
14 January 2011
Sia Abrasives (GB) Ltd has announce that following a recent external independent assessment, it has been awarded the prestigious Customer First standard and accreditation! Customer First is an external award organised by Customer First UK whose aim is to improve the quality, efficiency and consistency in service delivery to businesses.
Sia Abrasives (GB) is a business that has dedicated itself to achieving and delivering ‘Customer Service Excellence’ in recent years and the Customer First standard is an independent assessment that formally recognises the hard work and commitment of the company and ensures that its customers receive ‘best in class’ Customer Service and support within the UK abrasives industry.
Ray Bardsley, General Manager of sia Abrasives (GB) Ltd, comments, “ More and more customers are making their buying decisions based on the quality of customer service they receive from suppliers and their expectations are becoming increasingly more demanding. Being awarded the Customer First standard enables us to differentiate ourselves from the more old fashioned, traditional suppliers of abrasive products where service is not the first priority.”
As a company, sia Abrasives (GB) has benefited from the assessment process by involving every single person in the business. They were able to work together in preparing the final document for external assessment and as a result are now even more committed as a team to continuously improving performance and levels of customer satisfaction.